Contact Our Support Team
If you have questions about our mobile applications, online appointment scheduling, optical orders, or vision care services, our support team is available to assist you.
Email Support
Direct assistance for app questions & customer inquiries:
support@pearlevisionnoco.comAverage response time: within 1 business day.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday: 9:00 AM – 5:00 PM (MST)
Sunday: Closed
Center Locations & Phone Support
For immediate appointment scheduling, glasses/contact lens inquiries, or direct assistance from our center staff, please reach out to the location nearest you:
Pearle Vision Erie
2120 Village Vista Drive
Erie, CO 80516
Phone: (303) 418-8427
Operated by HTI3 LLCFrequently Asked Questions
How do I schedule an eye exam?
You can schedule an eye exam directly on our website by selecting your preferred location from our homepage and choosing your appointment date and time, or by calling any of our centers directly.
How do I get help with the Pearle Vision mobile application?
If you encounter technical issues, difficulties scheduling an exam, or error messages in the app, please email our support team at support@pearlevisionnoco.com with a description of the issue and your device model.
How do I request my prescription or medical records?
Prescription and clinical records are maintained by the independent Doctors of Optometry practicing at each center. Please call the specific location where you received your examination, and our optical team will facilitate your record release.
Where is your organization based?
Our organization (HTI, HTI2, and HTI3 LLC) is a locally owned franchise operator in Northern Colorado doing business as Pearle Vision. Administrative and support inquiries can be sent to support@pearlevisionnoco.com.